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Snugr Helpdesk & FAQ
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Snugr Helpdesk & FAQ
Base de Connaissance
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Articles suggérés dans la Base de Connaissance:
Base de Connaissance
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Installation
Snugr kit installation
Security: Which ports should I open on my firewall for the Snugr box?
User interface and installation wizard
How do I access the local interface (setup wizard and/or local management page)?
How do I reset or change my password on Snugr?
What should I do if the Snugr interface does not load or shows a blank page?
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Central unit / Snugr box / optimiser
What should I do if my Snugr gateway reports a loss of communication with the servers?
EasyPelt connected valves
My radiator is not heating: what should I do?
My valve shows the “red hourglass” icon (communication timeout). What should I do?
How do I start the valve calibration / initialization procedure?
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Sensors (temperature, humidity, opening, air quality)
How do I move a sensor to another room?
My sensor shows the red hourglass icon (communication timeout): what should I do?
Signal repeaters
How do I pair my signal repeater with my Snugr installation?
What do the symbols R0, R1 and R2 mean next to the signal strength indicator?
The signal of a device is low even though a repeater is nearby: why?
Relays (boiler, air heater, circulator)
My relay (boiler, pump/circulator or air heater) shows the red hourglass icon (communication timeout): what should I do?
My relay (boiler, circulator or fan heater) shows the red hourglass icon (communication timeout): what should I do?
What do “NO” and “NC” mean on the relay module?
Smart plug and flush-mounted micro-modules
How do I enable repeater mode on my “smart plug” (round version)?
How do I pair my Snugr Smart Plug with my Snugr installation?
How do I factory reset my Snugr Smart Plug (round version)?
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Temperature override switch
How do I pair my override switch with my Snugr installation?