What should I do if my Snugr gateway reports a loss of communication with the servers?

For proper operation, the Snugr gateway must:

• be powered using the supplied power adapter,

• have an active Internet connection.

Once configured, the gateway automatically connects to Snugr servers.
If a communication loss is reported, follow the steps below.

1) Check the power supply

When properly powered, LEDs light up inside the gateway.

• No LEDs: test the power outlet with another device.

• If the outlet works, the power adapter or the gateway itself may be faulty.

A compatible replacement power supply must be:

• 5V – minimum 2.4 A

• 4.0 × 1.7 mm connector

2) Check the Internet connection (RJ45)

• Orange LED: steady

• Green LED: blinking

Test the Ethernet cable by connecting it to a laptop (Wi-Fi disabled) and browsing several websites.

3) Test using the Snugr Wi-Fi access point

For software versions above 3.000:

• Restart the gateway without network access.

• Connect to the Wi-Fi network “Snugr: …”.

• Open http://192.168.42.1.

• A yellow banner indicates no Internet access.

• Plug in the Ethernet cable to restore connectivity.