Frequently Asked Question

Go to the installation wizard

• Go to the Snugr interface (local or remote, depending on your Snugr box). Then go to the "Settings" - "Installation" tab
  
• Click on the "Add a device" card
• Choose the device you wish to pair
  
• Select or create the room where your device is located
  
• Click on "Start pairing"
  
• You have 3 minutes to link the device

Round version:

Reset Procedure

1. Press and hold the button for 5 seconds (no LED lit at the start).
2. The LED blinks slowly 10 times → keep holding the button.
3. The LED blinks briefly (1 to 4 times) three times → keep holding the button.
4. When the LED stays steadily on, release for 1 second.
5. Then press again for 2–3 seconds → the LED flashes quickly in green 5 times.
6. ✅ Reset successful.

Check: Device properly unpaired

Press the button briefly.

• If the green LED flashes briefly (and the relay toggles if something is connected) → the device is not paired.

• Otherwise, it remains paired.

If the device is still paired

1. Remove the device from the Snugr app on each central unit within range.

2. Perform an “empty” pairing (without a master).

3. Repeat the reset procedure.

4. Test again with one short press to confirm the device is no longer paired.

New Pairing Procedure

1. Set the interface to pairing mode.

2. Press and hold the button for 5 seconds (no LED lit at the start).

3. When the LED blinks slowly, release the button.

4. Press again for 2–3 seconds:

   • ✅ 5 slow green flashes → new pairing successful.

   • 1 slow green flash → no change of master.

Long version :

Press the button for 2 seconds.

A message appears to confirm the connection